Privacy Policy

ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) or here thereafter “ELEA Services Inc.”, “RememberToRemind”, “we”, “us”, or “our” respects and values your privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our texting services. This Policy will discuss what we will and will not do with the information we collect. Our Policy has been created to ensure those associated with ELEA Services Inc. (DBA RememberToRemind.com and Remember2Remind.net) of our commitment and promise to meet our obligation to meet high privacy and security standards.

We reserve the right to make changes to this Policy at any time. Those interested in following potential changes are advised to frequently visit this page. Email notification of Policy changes will only be utilized when information collected by ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) is going to be used in a manner not previously stated or is vastly different from that which was stated when information was initially collected. Users will have the option to permit the use of their information being used in this separate manner.

This policy applies to ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net), and governs any and all data collection and usage by us. Through the use of ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net), you are therefore consenting to the collection and use of your information as expressed in this Policy.

Note that this Policy does not govern the collection and use of information by companies that ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) does not control, nor by individuals not employed or managed by us. Once you have formally exited to a new website mentioned by ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) or not, you must review the privacy policy provided by that website prior to divulging personal information. 

This policy will inform you of the following: 

  1. What personally identifiable information is collected from this website (for pertinent information about Health Insurance Portability and Accountability Act please go to https://remembertoremind.com/HIPAA);
  2. Why we collect this information and its legal basis for such collection;
  3. How we use this information and who it may be shared with;

Information We Collect

Personal Information: We record identifiable information about you, such as your name, your business name, and your business address, for the purpose of providing customer support and operating the Appointment Reminder service.  We disclose your business name to clients who you direct us to contact on your behalf, in the ordinary operation of the service.  We record your email address for the purpose of supporting your use of Appointment Reminder and allowing you to sign in to the service.  If you request an email from us, for example by joining our newsletter or requesting that we mail you when clients cancel appointments, we will also send you an email at your provided email address.  You can ask us to stop sending you emails at any time — either click the link to do so in any email from us or send an email to esupport@remember2remind.com

Client Information: We record client names, appointment times, and contact details for the purpose of operating the Appointment Reminder service. 

Payment Method Details: We collect your credit card number, security code, and expiration date to charge you for your use of Appointment Reminder.  We immediately pass this data to our service provider who charges credit cards on our behalf and then destroys all copies of it within less than a second.  All communication between you and us and between us and the service provider happens under bank-grade encryption so that your credit card details cannot be intercepted by anyone.

Why We Collect Information and For How Long

We are collecting your data for several reasons: 

  • To better understand your needs and preferences when fulfilling your service requests;
  • Interest to improve our services;
  • To send you pertinent information via emails that you may have interest in;
  • To ensure proper personalized guidance is offered through our service.

The data collected from you will be stored for no longer than necessary. Duration of information being stored depends on: the length of time information is necessary for transaction processing; the length of time required for the fulfillment of service; any retention periods prescribed by law or recommended by regulators, professional organizations; the type of contract established at the time of service, and acquired consent.

Use of Information Collected 

ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) may collect and make use of personal information to assist in the operation of our website and to ensure prompt delivery of the services you need and request. The non-exhaustive list above delineated personally identifiable information that will be used to keep you informed of services available to you from ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net).

Use of Cookies: When you view one of our Web sites, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and will be used to determine ways to improve our Web sites, products, or services. For example, Cookies allow us to tailor a Web site to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

Reminder Information: You should not put confidential information in reminder messages.  In the ordinary course of the operation of any phone, SMS, or email system, the entire contents of your message can be seen by third parties other than the client to whom you expected it to be addressed. 

Disclosure of Information

ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) may not use or disclose the information provided by you for clients or personally except under the following circumstances: 

  • As necessary to provide services you have contracted through ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net);
  • In other ways described in this Policy or to which you have otherwise consented;
  • As required by law, or in response to a subpoena or search warrant;
  • As necessary to enforce the Terms of Service;
  • As necessary to maintain, safeguard, and preserve all the rights and property of ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net)

Non-Marketing Purposes

ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) respects your privacy. We maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security drills, account issues, and/or changes in ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) services. 

Children under the age of 17

ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net)’s website is not directed to and does not knowingly collect personal identifiable information from, children under the age of seventeen (17). If it is determined that such information has been inadvertently collected on anyone under the age of seventeen (17), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Information We Collect About People Whom We Send Reminders to

If you receive a reminder through Appointment Reminder, it is because one of our paying customers requested us to send you a reminder, after having represented to us that you requested a reminder about an upcoming appointment.  If you do not wish to receive reminders in the future, please send an email to esupport@remember2remind.com and we will ensure that our clients can no longer contact you through the Appointment Reminder service.  We will take appropriate action against any customer of ours who uses our service to contact people in an unsolicited or annoying manner.

To send you a reminder, we receive from our customer: Your name, the date and time of your appointment, your contact information (phone number, cell phone number, and/or email address), a custom reminder message, if indicated.

Unsubscribe or Opt-Out

We only use this to deliver the reminder which our customer requested that we deliver.  We retain this information indefinitely, for our customers’ records, but we can remove any mention of you from our system at your request.  To discontinue or unsubscribe from ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net) please email esupport@remember2remind.com and provide proof of your identity. 

Acceptance of Terms

By using this website, you are accepting the terms and conditions stipulated within this Privacy Policy created by ELEA Services Inc (DBA RememberToRemind.com and Remember2Remind.net). Changes will occur from time to time, so please review them periodically. Your continued use of ELEA Services Inc (DBA RemeberToRemind.com or Remeber2Remind.com) after any modification to this Privacy Policy will constitute your acceptance of such modification.

 

 

 

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